Returns & Refunds

Returns

• How do I return an online order? (UK)
• How do I return an online order? (International)
• What items are non-returnable for online purchases?
• How do I return an in-store purchase?
• What items are non-returnable for in-store purchases?
• Can I exchange my online purchase?

Refunds

• Where is my refund?
• How am I refunded if I paid using Beauty Drop credit?
• How am I refunded if I paid using a Loyalty voucher?
• How am I refunded if I paid using a gift card?
• How am I refunded if I paid using a gift coin?
• Can I refund items bought in a sale or promotional event?