Fanta Diaby

We're sorry for the checkout issues. Many customers have resolved this by clearing cache and cookies and entering payment details manually instead of using saved cards. If the problem persists, ple...

If your Beauty Drop box arrives missing items, please contact us. Confirm the postal address and email address registered to your Beauty Drop subscription, and details of the product missing from y...

Beauty Drop boxes are sent out four times a year, in January, April, July and October - usually the third week of each month. The next Beauty Drop box will start arriving from 15th January 2025. Du...

Other customers who have experienced password or login issues have seen success by resetting their password. Please note, your new password will need to be at least 10 characters, which includes a ...

The Beauty Drop subscription costs £25 of which only £20 is added to your Beauty Drop balance. The £5 monthly service fee helps to fund four boxes a year. If you have recently returned an order pai...

To apply your Loyalty Voucher when placing a UK online order, please login to your online account. At checkout, enter your voucher number in the 'Gift Card & Vouchers' section and select ‘Apply’. Y...

You can find your Loyalty voucher in the email we sent on voucher issuance month or on a physical voucher if sent via post. Voucher issuance months are in January, April, July and October. The late...

Your Beauty Drop voucher number can be found on the welcome email received when first signing up and in your monthly 'You've been topped up' emails. Alternatively, login to your online account and ...

For in-store purchases, it can take up to 72 hours for points to be added to your account. For online purchases, points are added once we have confirmed your order and it has been shipped. If you'v...

Every January, April, July and October you'll receive a Beauty Drop box with a guaranteed product value of over £300. Boxes are packed with trial-sized products curated by our Beauty Buyers. When...