Fanta Diaby

If someone is collecting your order, please reply to your Ready for Collection email with their details. Ensure they bring a form of ID and the order number when they visit us.  

When ordering from the UK for international shipping, you must change the local currency and shipping destination. On a mobile device, scroll to the bottom of our website to find the destination an...

Once your order is dispatched and you receive tracking information, you can manage your delivery directly with the courier. Please note, we don't take responsibility for missing or late deliveries ...

If you receive the wrong item or order, please contact us so we can arrange for our courier partner to collect the item at a convenient time for you. We'll need your collection address, contact num...

Please contact us as soon as possible to request an order cancellation and provide your email address and order number. International order numbers begin with the letters GE. If you have received a...

Once you have placed an online order, your order status will show in the 'Online Order History' section on your account homepage. Order Status: New = we have received your online order Order Status...

If you would like to close your Loyalty account, please contact us.

Beauty Drop credit can be redeemed on any purchases in-store or online for orders delivered to a UK address.  Beauty Drop credit is not redeemable for cash and cannot be used to pay for your monthl...

Live points that met the threshold to generate a Winter Loyalty voucher were removed from your account on 30th November. The Winter Loyalty voucher was sent on 6th January 2025, please check your i...

To update the delivery address registered to your Beauty Drop account, login to your account. Select 'Manage Subscriptions' in The Beauty Drop section and a pop-up window will appear. Select 'Shipp...