Fanta Diaby
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Recent activity by Fanta Diaby-
What are the UK delivery costs and options?
Standard delivery is provided by Amazon and costs £5.95 or is free for orders over £100. Orders placed by 2pm will arrive within five days, excluding weekends and Bank Holidays. Furnishing Fabr...
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Why has my order split into multiple deliveries?
Orders can be shipped from our warehouse or London store depending on stock availability. We might split your order into multiple deliveries so that you receive your items quicker. You'll only pay...
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Why has my payment been declined?
Orders may fail if payment is declined, often due to insufficient funds or a block on your payment method. When this happens, no payment is taken as the order isn't fulfilled. A pending transaction...
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Can I remove items from an existing order?
We are unable to remove items from an existing online order. If your order hasn't been shipped, we can try to cancel your order so that you can place a new order with your required items. Alternati...
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Do I need to create an online account to place an order?
You don't need to register for an online account to shop with us and can checkout as a guest. However, we recommend creating an online account so you can earn Loyalty points and reward vouchers, an...
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What products are included in January's Beauty Drop box?
Details about products from our January 2025 box are listed below. Suitable for vegan Omorovizca Cleansing Foam 30ml Malin & Goetz Rum Hand & Body Wash 30ml LBTY. Vine Thief 1.5ml Pregnancy saf...
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What should I do if my Beauty Drop box arrives damaged?
If your Beauty Drop box arrives damaged, please contact us. Confirm the postal address and email address registered to your Beauty Drop subscription, and details of the damaged product.
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How do I reset my password?
To request a new password, login to your online account and select 'Forgot password?'. Enter your email address, click ‘Submit’ and within a few minutes you’ll receive a password reset authorisatio...
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How do I use my Beauty Drop credit to place an online order?
To redeem your Beauty Drop credit online, login to your account. In the payment section at checkout, select ‘Gift cards & vouchers’ and enter your Beauty Drop voucher number. To change the amount ...
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How do I use my Loyalty voucher to place an International order?
To apply your Loyalty Voucher when placing an International online order, please login to your account. Before checkout, enter your Loyalty voucher number in the ‘Have a promo code’ section and se...