Live points that met the threshold to generate a Winter Loyalty voucher were removed from your account on 30th November. The Winter Loyalty voucher was sent on 6th January 2025, please check your inbox and spam folders.
Loyalty vouchers are sent to the email address registered to your Loyalty account and are valid for 12 months.
Points assessments and voucher issuance happens four times a year, please see the table below for calendar dates.
| Points earned assessed and removed from balance | Voucher created and sent |
| 28 February | April |
| 31 May | July |
| 31 August | October |
| 30 November | January |
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